on 18-02-2023 14:36
Hello - we’ve been switched to fibre for landline and it’s working fine for our main handset, however we have telephone extensions upstairs and in basement room that we need to be live as well. Can I please book a technician to come and sort this?
on 18-02-2023 15:19
Hi there @JSM21
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I'd be more than happy to look into arranging this for you, I will pop you a private message across now so we can arrange this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
on 19-02-2023 13:33
Thanks so much for your private message, I have now booked you a visit for your additional sockets – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.