My phone is not working

[charms]

My phone is not working but I have not received my switchover date

[Ashleigh_C]

Hi @charms 

Thank you for your post and welcome back to the community forums, it's great to have you here. 

I'm so sorry to hear that your phone is not working, can I just confirm, have you had an adapter to change your phone over to the Hub connection? 

If so have you tried connecting the phone via the Hub? 

[charms]

I have the adapter. I will try and connect everything together.

[Matthew_ML]

No worries at all.

Please do keep us updated and let us know if you need any assistance at all. Thanks 

[charms]

It is working now.

When was the switchover date? How come I was not informed?

Charms

[Ilyas_Y]

Hey @charms, thanks for reaching out to us on the Virgin Media forums. 👋

I'm sorry to hear about the poor communication you've had, please check My Virgin Media to ensure all contact details are up to date on here.
I've had a look and in the area, the switchover went ahead on January 20th 2023.
Is there anything else we may assist with? Let us know.

Kind regards,
Ilyas.

[charms]

Hi Ilyas, 

Shocked switchover was on 20th January & no email or txt sent.

My details are up to date.

BTW The link you provided to ensure all contact details are up to date (hyperlink) is a service link.

Thx

[Steven_L]

Thanks for coming back to us charms, have you ever been advised of the date for your telephone switchover?

Kind Regards,

Steven_L

[charms]

No, I have not.

[Zoie_P]

Hi Charms, 

Thank you for your reply, and sorry you still are not having issues with this. I can take a look into this for you, and will send you over a PM 🙂 

Please keep an eye out for the purple envelope.

Zoie