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marian1945
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Message 11 of 18
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Re: My phone does not work

This number is no use if one hasn't GOT  a customer number.

 

 

 

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Forum Team (Retired) Collette_O
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Message 12 of 18
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Re: My phone does not work

Hi marian1945,

Welcome to the community and thanks for posting.

I am sorry to hear that your line hasn't been working since install.  I will be happy to help with this.  Firstly, I will request some details in a private message, look for the purple envelope icon above.

Collette.


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KSquire
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Message 13 of 18
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Re: My phone does not work

Hi Katie, 

I have rebooted the hub and the red phone light no longer flashes but there is still no dial tone on my phone and when I call it doesn't ring. 

Please can you look into this? It's been almost a week now, very frustrating. 

Best wishes 

Kate 

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Forum Team
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Message 14 of 18
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Re: My phone does not work

Thanks for the reply and for checking the reboot KSquire, sorry that you're still having issues now you have tested that.

Have you been able to test another handset at all? 

If so and you are still having issues, we can do some additional checks for you. I have not been able to locate your account from your Forum information so I have popped you a PM so we can go through security. 

 

Look out for the purple envelope and we can go from there. 

Cheers

Katie - Forum Team


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KSquire
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Message 15 of 18
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Re: My phone does not work

Hi, 

The red phone light is flashing on my hub again, this time the phone works but even after rebooting and shutting down and restarting it still flashes. How do I fix this? 

Kate

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Forum Team (Retired) Tom_S
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Message 16 of 18
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Re: My phone does not work

Hi KSquire,

 

Are you still experiencing this issue? If so have you tried plugging the phone into the other port on the hub?

 

Thanks,

Tom_S

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KSquire
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Message 17 of 18
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Re: My phone does not work

Hey, yeah, it doesn't have a dial tone when we plug into the other port. 

 

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Forum Team
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Message 18 of 18
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Re: My phone does not work

Thanks. 

It would be best to give us a call on 0345 454 1111 from any other phone so we can have a closer look. 

Or you can also text our cable specialists on 07533051809 we’ll be able to get this sorted out for you. Texts are free for Virgin Media customers, and we’re open 8am-7pm Monday - Friday. If you text outside of these times they'll be back in touch ASAP. 


 

Emma_C - Forum Team
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