I am sorry to hear that your line hasn't been working since install. I will be happy to help with this. Firstly, I will request some details in a private message, look for the purple envelope icon above.
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Thanks for the reply and for checking the reboot KSquire, sorry that you're still having issues now you have tested that.
Have you been able to test another handset at all?
If so and you are still having issues, we can do some additional checks for you. I have not been able to locate your account from your Forum information so I have popped you a PM so we can go through security.
Look out for the purple envelope and we can go from there.
It would be best to give us a call on 0345 454 1111 from any other phone so we can have a closer look.
Or you can also text our cable specialists on 07533051809 we’ll be able to get this sorted out for you. Texts are free for Virgin Media customers, and we’re open 8am-7pm Monday - Friday. If you text outside of these times they'll be back in touch ASAP.