My landline has been disconnected

[Splattis]

My landline has been disconnected. VMedia claim there is no problems. 
However, I have no connection, I have no incoming or outgoing calls. 

[Megan_L]

Hi Splattis, 

Thanks for using the forums to get this issue with your landline looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

How long has this issue been apparent?

Can I ask if you plug your landline into the socket on the wall or the Hub please?

If you're still plugging it into the socket, have you received any information about a landline switch over as stated here? 

When you pick up the receiver do you hear a dial tone?

Thanks,

Megan_L

[Splattis]

My phone is totally dead.

I have no dial tone: No-one can call me, and I cannot call anyone. 

My Parent's in law state that they get a 'this line has a fault' message when calling. 

It's Christmas - It's busy for talking to family - and highly inappropriate that Virgin Media should decide to:
Switch to a Hub based phone line, without providing the Hub FIRST!

I need this phone line for Banking - talking to my relatives. 

The phone has been deliberately sabotaged since 7th December. 

This is the only means available to contact VMedia - it does its best to be as unaccessible as possible. 

Am I still being charged for a service that Virgin Media has refused to provide? Do I get the compensation due? 

[Nathan_B]

Thanks for your reply, I will be happy to check this further for you.

So I can do this I will send you a PM to confirm your details.

Regards

Nathan

[Splattis]

Sure, 
What details do you need? 
😀Anything to get the landline back. 
It's chaos without the landline. 

Claire's mother is in tears cos she's having difficulty contacting us. 

[Nathan_B]

Thanks for your reply, I have sent you a PM, please check the purple envelop on the top right hand corner of the community page.

Regards

Nathan

[Splattis]

Hi, I don't seem to have received the PM. Nothing on the envelope top right. 
New to the boards ... so might have missed something. 

The extent of the problem is: 
I cannot co-ordinate our Christmas with family. 
Claire:
Is on the vulnerable list: She has to remain in isolation while the Covid virus is allowed to run rampant. As: if she catches it, while it would be mild in others cases, in hers, it's potentially lethal. 
She has serious medical issues, and various sections of the Health Service communicate with us via the home phone. 
She has Heart, Digestive, Hormonal, Lung problems and a Brain Tumour. 
Her direct source of communication with the outside world is via the landline. 

I don't have a problem with connecting a hub phone line, I just need the hub. 
I do have a problem with having NO phone line. 

Please reconnect us. 

[Splattis]

We had no warning about the switch-over, I only found out about it, by browsing these boards.
We weren't warned that this was going to happen, so we could tell the NHS we would be ex-communicado for upto 3 months while Virgin Media disconnects the landline and refuses to give a Hub for a Hub line. 

We were supposed to have received a call yesterday from Claire's Community Nurse, to check on Claire's health, especially as it's Christmas, which is notorious a hard time for Claire and can trigger serious issues for her. (Inpatient). 

[Shard6159 · Accepted solution]

Just another user here but if it helps; "hub" is just virgins ridiculous brand-specific terminology - they're referring to your wifi router. 

[Adri_G]

Hi Splattis, thanks for your posts and updates on our forum and this thread.
Sorry to see you've not been given a notice for the switchover and the inconvenience caused by the issues faced.

Id like to send a private message here as I'm happy to have a look for you and help.
Could you please let me know if you've had any updates or replies from Nathan_B above, as it seems you've been discussing this via PM previously?
Thank you,