My home phone says “check phone line”

[Shirleygriffin]

I’ve had a new router fitted and ever since then I cannot receive or make calls from my home phone. 
mum home phone is connected to a wall socket rather than the hub.

Now my home phone is saying “check phone line” on the screen.

[Ayisha_B · Accepted solution]

Hi @Shirleygriffin 👋,

Welcome to our Community Forums and thanks for your post. 

I am sorry you're having some issues with your landline.

Have you tried troubleshooting by following the steps here ?

If no luck, let me know and I can PM you to confirm your details and run some tests here for you.

Cheers

[Shirleygriffin]

It’s still not working 

[Molly_T]

Hi Shirley! 👋

I will send you a PM now to confirm a few account details so we can offer further support with this. 

You will find my PM in the top right-hand corner of the page in your Inbox 📩. We can then return to this public thread with an update when possible! 

All the best.