Virgin Media Community

[cyberleech]

Hi Forum,

My landline has stopped working today, I can't hear a dial tone, just a crackling static noise. The phone rings when the number is dialled, but it doesn't connect.

Phone connections all checked. Phone is plugged into a wall socket. TV and Broadband still working fine.

Can anyone out there help please ?

[Ayisha_B]

Hi @cyberleech,

Welcome back to our Community Forums and thanks for your post.

I am sorry to hear your landline is not working as it should. I will pop you a PM now so we can confirm some details and take a closer look into this for you. 

Hope to hear from you soon 🙂

[Ayisha_B]

Thanks for confirming the requested details via PM @cyberleech
 
I've booked a technician for you to come out and have a look into the issue with your landline. You can find confirmation of the visit via your online account.

Please let me know if there are any problems with the date or time and I can look to reschedule this for you. In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless:

•The technician diagnoses the faults as not being caused by our network/equipment
•The technician discovers that the fault or problem relates to your equipment
•The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the visit goes!