Having the same issue. Brother moved out who was on virgin, his contract ended and I signed up to transfer everything over to my name. Was told for the last month my telephone number was going to be transferred, most recently 2 days ago where I was told the number will be exactly the same as before. when I got my new hub to install and activate the number went
now I’m being told by virgin they lost my number which is over 40yrs old. Older than me. Saying my brothers account is now deactivated and so is my number. I’m furious and thinking of leaving now.
Welcome to our community forums and sorry to hear you have had an issue with your old landline number. We can understand this is not ideal and we want to best help. I am unable to locate your service on our system. Just to confirm, is the old telephone line still open with your old provider? Have you also spoken to our team on 0345 454 1111 regarding this? If so when and what was discussed? ^AA
My old provider was virgin media. Spoke to someone yesterday who after 45 mins said their supervisor said they can get my number back. However, i feel I was lied to just to get me off the call. They said my old line with virgin was disconnected so they can’t get my number. Then last minute they switched and said they could. Don’t know what’s going on