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gsharm1
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Message 41 of 66
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Re: Lost landline number

Hi Gary, thanks for the quick response.

According to Sky it’s no longer active with them. Does that mean there’s no way we can get it back?

Gaurav

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Gareth_L
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Message 42 of 66
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Re: Lost landline number

Hi gsharm1

If the previous providers accounts is now closed, then its bad news sorry 

Gareth_L

gsharm1
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Message 43 of 66
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Re: Lost landline number

Fair enough. Just wish either VM or Sky had let me know about needing to keep the line active.

Thanks for taking the time to check Gareth, much appreciated.

Gaurav

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Fahim567
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Message 44 of 66
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Re: Lost landline number

Having the same issue. Brother moved out who was on virgin, his contract ended and I signed up to transfer everything over to my name.  Was told for the last month my telephone number was going to be transferred, most recently 2 days ago where I was told the number will be exactly the same as before. when I got my new hub to install and activate the number went

now I’m being told by virgin they lost my number which is over 40yrs old. Older than me. Saying my brothers account is now deactivated and so is my number. I’m furious and thinking of leaving now.

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Fahim567
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Message 45 of 66
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Re: Lost landline number

If only I could speak to someone that understood what happened.

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Akua_A
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Message 46 of 66
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Re: Lost landline number

Hi @Fahim567.

Welcome to our community forums and sorry to hear you have had an issue with your old landline number. We can understand this is not ideal and we want to best help. I am unable to locate your service on our system. Just to confirm, is the old telephone line still open with your old provider? Have you also spoken to our team on 0345 454 1111 regarding this? If so when and what was discussed? ^AA
 

Akua_A
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Fahim567
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Message 47 of 66
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Re: Lost landline number

My old provider was virgin media. Spoke to someone yesterday who after 45 mins said their supervisor said they can get my number back. However, i feel I was lied to just to get me off the call. They said my old line with virgin was disconnected so they can’t get my number. Then last minute they switched and said they could. Don’t know what’s going on

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Akua_A
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Message 48 of 66
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Re: Lost landline number

In this case, to further look into this issue, I have sent a private message. Please lookout for the purple envelope and provide a response when you can.

Thanks, 

Akua_A
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Akua_A
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Message 49 of 66
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Re: Lost landline number

No problem at all @Fahim567.

Glad to have been able to help with this. Please do let me know if the issue persists and if you need any further help.

Thanks, 

Akua_A
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Fahim567
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Message 50 of 66
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Re: Lost landline number

All, Akua_A got my number back.

He is the guy. 

thanks again

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