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Sadiyaramli
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Message 31 of 59
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Re: Lost landline number

I am not sure but I noticed my number was not working 3 days ago. I think the switch was on the 25th of June. 

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Corey_C
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Message 32 of 59
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Re: Lost landline number

Thanks for your reply, Sadiyaramli, I'll send you a private message to confirm your account details.

 

Cheers,

Corey C

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mohammadalim
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Message 33 of 59
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Re: Lost landline number

Hi, i see you managed to fix this problem. My problem is the exact same as Richards. Can you help me?

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Zak_M
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Message 34 of 59
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Re: Lost landline number

Good afternoon @mohammadalim

 

Welcome to the forums and thank you for taking the time to post. 

 

Are you able to let me know when you joined with us? When you did leave sky was your number active or had you already ended the contract? 

 

Kind regards,

Zak_M

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mohammadalim
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Message 35 of 59
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Re: Lost landline number

I joined on the 26th of August. When I told sky about changing providers, the contract had renewed.  I was given a "temporary number" by virgin media. I have been told that I should not have been given a temporary number and that it is the reason for losing my old number.

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Zak_M
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Message 36 of 59
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Re: Lost landline number

Thank you for coming back to me. 

 

Where you set up as a quick start order?  If you where a quick start order you would be issued with a temporary number for up to 14 days in order for the number to be ported over. 

 

Kind regards,

Zak_M

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PatelVarsha
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Message 37 of 59
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Re: Lost landline number

Hi,

 

Sky were made aware at the time that we were leaving to virginmedia and Virginmedia upon placing the order for the package that we wanted to pac the number over!

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Serena_C
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Message 38 of 59
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Re: Lost landline number

Thanks for getting back to us @PatelVarsha

 

Please can you confirm for me if you are a QuickStart (self install) customer or if an engineer came round to install your services?

 

Kind regards,

Serena

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gsharm1
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Message 39 of 59
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Re: Lost landline number

Hi Paul and colleagues at Virgin Media,

I've had the same experience recently: Sky released the number on the morning of the VM installation, and VM then said they were unable to port the number over. I have called both Sky and VM, and been told nothing can be done, and BT OpenReach is very difficult to...reach.

We've had our number 20+ years so the prospect of facing that we've lost it due to this mis-hap is a bit tragic.

Is there anything you can do to help rescue it?

Thank you,

Gaurav

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Gareth_L
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Message 40 of 59
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Re: Lost landline number

Hi gsharm1

I can take a look for you

Providing your old number is still active with the previous provider

If its not, then sadly we cant bring it over 

Gareth_L

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