Our Home Phone service went down on Friday evening Jan 22nd. When I checked the app the following morning, it showed an outage so I registered for text updates and it was resolved later that day. But went down again within hours. There was another outage on the app on Sunday so again registered for text updates and it came back late night. By Monday morning the phone was out again but no outage showing on the app. Attempted to call in but while on the phone, the line came back so I hung up. 10 minutes later, dead again. Despite no outages advertised, only came back for a few minutes that evening then went out again. Was out continuously until this morning when it suddenly came back. I am looking for an explanation of what happened - clearly some fault outside the house but no indication what or where. I also am looking for compensation for the outage of 5 days - I believe under the automatic compensation scheme I am due £24.