Landlines down again - no known service issues

[roughrideruk]

Had a month clear of faults - but back to no home landline tonight - done the checks on phone. Virgin report - no known service issues - just like last time , when line was down about 3 days. Continually advised after  they checked that there was an external fault and being attended to by engineer.

Please can moderator do a real check and confirm actual service status service and likely duration of lines being down in my area. Thanks

[Paul_DN]

Hi roughrideruk,

Thank you for reaching back out to us in our community, sorry to hear your Landline isn't working, I was able to locate you on our system with the details we have for you and can see an issue, so I can help and arrange a technician, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[roughrideruk]

Thanks - ready when you are. Am checking the envelope at top of page next to bell - is that the one?

[roughrideruk]

Paul DMd you info to confirm ac details as requested. What is happening? Still no service on landline and no clue from you about what is being done . 

[Paul_DN]

Hi roughrider

Thanks for coming back to me via private message to confirm your information. 
I have booked you in for the next available appointment. To view this please sign in to your Online Account, once you log in scroll down to Orders & appointments then click on View your orders. 
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the faults as not being caused by our network/equipment
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 
Let us know how the appointment goes.

In regards to your other issue IOS devices warning me that this router  supports outdated security i.e WPA/WPA2 (TKIP) configuration, you can find out more here. 
Regards
Paul.

[roughrideruk]

Paul 

ok for technician visit if this is necessary to resolve the loss of service
Have sent you separate message earlier today querying the purpose of the visit as you previously indicated an internet phone adapter is being couriered, in line with your system upgrade plans, and that this should workaround the problem with the copper wired connection without any additional work or investigation. 

thanks for reply re Hub 3, will check this out

Jim

[Paul_DN]

Hi roughrideruk,

Thank you for reaching back out, glad to hear the technician came and resolved your issues quickly, if you have any further issues please do not hesitate to reach back out.

Regards

Paul.