on 30-04-2022 09:40
Hi, My letter stated my landline would be switched to fibre on 29 April so I plugged phone to adapter in hub 3 but still have no dialling tone. Yet my my extension phone plugged into wall upstairs is still working. Have you forgotten to switch me?
Answered! Go to Answer
on 30-04-2022 10:06
Same here, there has been no notification that the switch happened, thought there might be some communication from Virgin to remind us to put in the adapter!
Would be good to get some confirmation one way or the other
on 30-04-2022 10:06
Same here, there has been no notification that the switch happened, thought there might be some communication from Virgin to remind us to put in the adapter!
Would be good to get some confirmation one way or the other
on 30-04-2022 10:23
Maybe the switch over has been paused? At least we have still got a landline. Hope you have too. Yes it would be nice to get some kind of notification
on 30-04-2022 13:11
Hi there @Rose12 and @AJAllan, welcome to our forum and thanks for your post.
We are currently investigating phone switchovers that should've taken place yesterday but have not. As soon as we hear back from the support team we will update you.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 30-04-2022 13:38
Thanks for the update
on 30-04-2022 14:03
No worries, if you have any further questions we will be happy to help 🙂
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 02-05-2022 09:02
Any update on this yet?
on 02-05-2022 09:38
Hi there @AJAllan
Thank you so much for your post and I'm so sorry to hear that your landline is still effected.
The account holder will be able to check on My Virgin Media on the 'My appointments and orders' screen to see for any fault appointments booked for them.
Are you able to check for us?
Thank you.
on 02-05-2022 09:53
I have checked, there is nothing showing.
I can't get an answer to the question "Has the switch happened?"
If not, I will just wait until it goes ahead.
on 02-05-2022 10:22
I'm sorry you've not been able to get this answer!
I will pop you a PM now so we can confirm this for you.
Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a PM.
Thank you.