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Landline - ringing but it isn't

Dialled in

my landline has a dialing tone but when I call it says it's ringing but it isn't. But it rang before the change over to wifi?

Do I need a different phone it is a BT Phone.




[MOD EDIT: Subject title changed for clarity]


Hi @michaelw2 thanks for the reply on the forums.

I'm sorry to hear about the issues with the landline.
There have been a number of reports of old BT models not working with the new VOIP line.
May I ask if you're able to see whether or not this handset has an issue on any other line? Potentially a neighbours etc?

Let us know.

Kind regards,

Forum Team

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I have ordered a ringing capacitor and hope it does the trick. I will let you know.

Thanks for coming back to us @michaelw2.

Do please keep us updated.

Can you possibly confirm when the handset was purchased?

It may be worth focusing on the post from @goslow in relation to this model being purchased in the early 2000's.

Kindest regards,


Hi David
I haven't ordered a handset just a ringing capacitor to plug into the router and then the phone into the capacitor.

Do you possibly know when the handset was ordered @michaelw2?

I'm curious if this might point towards the issue.

Kindest regards,


All fixed with the installation of a ring capacitor off ebay.
Thanks for all of your help:)

Thanks for the update michaelw2,

I'm glad the service is working for you now.

Do pop back up if you require further assistance.

Take care,