on 14-01-2023 14:28
my landline has a dialing tone but when I call it says it's ringing but it isn't. But it rang before the change over to wifi?
Do I need a different phone it is a BT Phone.
[MOD EDIT: Subject title changed for clarity]
on 15-01-2023 08:08
Hi @michaelw2 thanks for the reply on the forums.
I'm sorry to hear about the issues with the landline.
There have been a number of reports of old BT models not working with the new VOIP line.
May I ask if you're able to see whether or not this handset has an issue on any other line? Potentially a neighbours etc?
Let us know.
Kind regards,
Ilyas.
on 16-01-2023 15:57
on 16-01-2023 16:08
Thanks for coming back to us @michaelw2.
Do please keep us updated.
Can you possibly confirm when the handset was purchased?
It may be worth focusing on the post from @goslow in relation to this model being purchased in the early 2000's.
Kindest regards,
David_Bn
on 16-01-2023 16:15
on 16-01-2023 16:53
Do you possibly know when the handset was ordered @michaelw2?
I'm curious if this might point towards the issue.
Kindest regards,
David_Bn
on 22-01-2023 10:37
on 22-01-2023 10:42
Thanks for the update michaelw2,
I'm glad the service is working for you now.
Do pop back up if you require further assistance.
Take care,