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scotsgirl1
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Landline phone not working - no dial tone or incoming calls

As above, no dial tone on landline phone.Line has been crackling for weeks on end. 

Tried to get through to Virgin - was kept holding - over £8 cost on mobile when I gave up waiting. Although they advise that you can book an engineer online, sent round in circles hence this post.

Posted here in hope that someone will come back to me. Have of course checked outage service  - no faults reported.

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John_GS
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Re: Landline phone not working - no dial tone or incoming calls

Hi scotsgirl1

 

Thanks for posting and welcome to the community. I am sorry to hear of the phone line issue. Is this still the same since posting or sorted? The reason I am asking is, I have checked the system and no issues are showing.

 

Please let me know if you need further assistance.

 

Kind regards,

 

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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scotsgirl1
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Re: Landline phone not working - no dial tone or incoming calls

Thanks - can't understand why no fault showing as neighbours' Virgin phone was out too. Now  working again. Thank you.

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John_GS
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Re: Landline phone not working - no dial tone or incoming calls

Thanks for coming back to me scotsgirl1

 

I am glad everything is sorted for you 🙂

 

Have a lovely day.

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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