My mom and I are both disabled and rely on the home phone service. I was supposed be sent an adaptor for the fibre switchover by Jan 16th and never received it yet. I called the other day and they said they would resend one but I still haven't received it.
My home phone is in my living room and the hub is in my bedroom. Can someone please contact me so I can get a tech out to sort this asap. I am desperate now.
A warm welcome and thanks for posting on our community forums. We're sorry to hear that you're still waiting on your adaptors to be delivered and you're currently without a working line.
I will be more than happy to get the additional cabling arranged for you so we can re-locate the hub downstairs near your landline and get the adaptor arranged at the same time.
I will pop you over a private message to take some details and get this arranged.
Please click on the purple envelope to accept the chat.
Kind regards Jodi.
Thanks for coming back to via private message to confirm your information.
I have booked you in for the next available appointment. To view this please sign into My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the fault as not being caused by our network/equipment
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed.
Let us know how the appointment goes.
Thanks for coming back to me through private message.
I'm really pleased to hear that the engineer has attended, and you are all back up and running.
If you have any further issues, please do not hesitate to post back on here and we will assist as much as we can.
Kind regards Jodi.