Hello , our landline has stopped working for the past 4 days or more . No dialling tone , it does not ring out . When a call comes through , we answer & it’s just a weird clicking sound . We put the phone down & it calls immediately from the same caller . The caller never gets an answer from us ( we have tried via our mobiles)
I have tried unplugging everything & re starting , no difference. We have 3 handsets , all the same issue
Hi @Diannecraig, thanks for posting and welcome to our community.
Sorry to hear your landline has not been working correctly for you. I can see that you've already tried using alternative handsets. For future reference, you may wish to check for potential faults in your area here. That link would also allow you to login and book a technician if required. Also you may find here and here, useful. However, as you've reached out to us, I would love to have a look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Hi Dainnecraig, thanks for coming back to via private message, to confirm your information.
I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the faults as not being caused by our network/equipment
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed.
Do please let us know how the appointment goes.