Sorry for any confusion @Nickster
So the migration is happening in phases- your area is yet to be informed of the change over.
Before you move to our fibre landline service as part of this migration, we’ll let you know in writing around three months before the migration takes place in your area. Our letter will provide more details on why this is happening.
Around 3 weeks before the migration, you'll receive an email and a text with further info on how to order your adapter. Once you have the adapter, you can use it to plug your phone into your hub.
In regards to the issues you are currently having with your landline, as Steven suggested, we can book an engineer visit for you to get this sorted.
If you would like for us to arrange this, please let us know and we can PM you.
Thanks