Virgin Media Community

[satine80]

Hi, there is no dial tone on my elderly Grandma's landline phone. She can't call out and nobody can call her. It is connected to the wall socket. I have checked the service status and it says all fine and also checked it isn't a fault with the headsets.

Please can you help, it has been off for two days now.

[Corey_C · Accepted solution]

Thanks for your post and welcome to the Community Forums, satine80,

Sorry to hear that your grandma's line isn't working, I've sent you a private message to confirm her account details.

Cheers,

Corey C

[satine80]

Please can we rebook a technician, as despite my Grandma being in she has not heard the door 😢