I think you need to post on the Home Phone Forum rather than the E-Mail forum. I think it is a bad idea to use your name and put your account number on any public forum. If you can, I would edit it off.
Thank you so much for your post and I am so sorry to hear that this has happened with your phone.
Thank you to @ahrbee and they are correct we do advise that you do not post your personal details publicly on the forums for your own safety, if we ever do need these details from you then we will send you a PM to request them.
Can I just confirm is this your mobiles or your landline?