Ayisha, is there anyone you could forward this to who may be able to help? I am not getting at anyone but the situation is ? can't think of an appropriate expression. In theory it should take one 5 minute phone call to report and action. In practice I am now spending several hours a day just getting a fault notification to the right area.
This is a straight forward issue. There is a recurrent fault that impacts my phone line service.
You know what the fault is.
You apply a temporary fix each time. I can only assume it's a continual fix fail. Why can't you apply a permanent solution?
I understand telecoms network is outsourced and not deemed Virgin Media internally i.e. if it's a network issue it is not a Virgin Media problem. I imagine there is cost somewhere covering network support. If it's inclusive is anyone bothered i.e. there is no visible cost for each call out. If there is a charge made for each call out, I imagine an Account/Relationship Manager has an interest. If the latter, what do I need to do to attract interest to support a permanent solution.
On the ground, I doubt anyone is bothered - 1st line, 2nd line, engineers etc. It's what they do day in, day out. As long as everyone is paid does it matter how often they have to do it? I would have thought Area Field Managers, if they were Virgin Media employees, would have an interest but I don't know how it all works.
My landline as not worked for 13 days - no dial tone, i have called 150 twice and they have not been able to resolve anything.
All services where cut off after i agreed a new contract, after 5 days and six hours of phone calls got broadband and tv back. but no home phone.
Appears you changed my number even through i asked to keep my old number, but neither work anyway. Your fault finding app was not working the other day and today the guy i spoke to could not resolve the problem
Please help?, sick of all the issues i keep having with Virgin Media.