Virgin Media Community

[maddie3]

Around three months ago I was sent an adapter for the forthcoming switchover to the fibre network for my home phone, sayng that I would be sent a letter advising of date that the switchover would take place. I have received no such letter, but my landline phone is dead - no dialtone, no incoming calls. As I rarely use the landline, I have no idea how long this has been the case - but a family member contacted me by email yesterday to say they had been trying to phone me weeks ago without response.

I checked the Status and all appears well in the neighbourhood, apart from the TV signal needing attention. I attach screengrab."there are no phone issues...

 No Phone Issues..."

It occurs to me that 'The Letter' may have got lost in the post, and that the switchover has already happened. Can I ask a VM mod whether my area has switched and if so should I plug in the adapter cable to my phone to restore service?

[David_Bn]

Thanks for your post @maddie3, and a very warm welcome to you!

Sorry to hear of the no dial tone on the landline services. 

Can you please confirm if you have attempted to plug in the adaptor and checked the line with your handset plugged in?

I understand that switching over to our router based phone line has been taking place in the postcode you have provided.

Kindest regards,

David_Bn

[maddie3 · Accepted solution]

Thanks for quick reply. I have not tried plugging in the adapter yet - I was waiting for 'The Letter'. However, if you say the switchover has been done, I'll give it a go this evening and let you know result!

[Paulina_Z]

Hi @maddie3,

Thanks for coming back to us. You can read more about our Home Phone Switchover process on our Forums as well as take a look at our Switchover FAQ page on our website. 

Please let us know how you get on and if you need any further help or support.

Thank you.

[maddie3]

update...plugged the adapter in and rebooted the router- green lights all 'round, and phone service restored - now on fibre phone network. thanks again.

[Paulina_Z]

Hi @maddie3,

That's great to hear! Glad that your landline service is working again! 🙂

Keep an eye on the connection as it settles in. If there's anything else we can do, please let us know. We're here to help. 🙂

Thank you.