on 14-06-2022 08:29
My land line is locked, When I enter a number it is only connecting to the 150 help line.
Spoke to support eventually told it was due to no response to contact regarding changeover to voip
no letter and only calsl i had were from offshore call centre, hard to understand and suspected it was a scam call.
Line should have been unlocked yesterday and should have had a call regarding changing my router to a voip compatible one account shows it was scheduled for the 13th but nothing and still cant dial out
Calls take far too long for assistance
is there a direct number i can call to avoid a 15 minute call to the offshore centre before being transferred
Answered! Go to Answer
on 14-06-2022 08:38
Hey Lozzer18, thank you for reaching out, I am really sorry to hear about the phone issues.
I would like to look into this personally for you, so I am going to send you a PM.
Please can you keep an eye out for a purple envelope. Thanks
Matt - Forum Team
New around here?
on 14-06-2022 08:38
Hey Lozzer18, thank you for reaching out, I am really sorry to hear about the phone issues.
I would like to look into this personally for you, so I am going to send you a PM.
Please can you keep an eye out for a purple envelope. Thanks
Matt - Forum Team
New around here?
on 14-06-2022 09:58
Have checked on my appointments page and it now shows one for an engineer visit !4th JULY !!! but still unable to dial out on home phone thats not been unlocked as promised. Hope they will compensate me for lack of service
Laurie (Lozzer18)
on 14-06-2022 10:25
Its now working and can dial out now. will wait for upgrade to voip patiently now
Many Thanks
Laurie (Lozzer18)
on 14-06-2022 11:07
Hey Lozzer18, thank you letting me know.
Please do keep us updated on how this goes for you.
If you need anything in the meanwhile you know where to find us. Thanks
Matt - Forum Team
New around here?
on 14-06-2022 11:10
Many thanks Matt
appreciate your help
Laurie
on 14-06-2022 11:14
Hey Lozzer18, no problem at all.
I hope you have a lovely day. Thanks
Matt - Forum Team
New around here?