Virgin Media Community

[guystephenson]

I can't make or receive calls and apparently its been like this for days. The kit is all newly installed and worked fine around Christmas. All tests run say there's no apparent problem.  Impossible to get through to book an engineer. Does anyone have a similar problem in the London SW20 area? Can Virginmedia actually do something for the vast amount of money that get from me every month?!

[Emily_G]

Thanks for the post Guystephenson and welcome to our community.

We've booked the next available engineer appointment for you using the forum information to get this looked at.

Please check the details of this and reschedule if needed on your online account.

Thanks, Emily.

[guystephenson]

His Emily, I appreciate your quick response but where do I actually find details of the appointment?  I have looked all over my account.

[Emily_G]

It may take an hour or so to update, please check on this in a few hours. 

Thanks, Emily.