Having a mare with Virgin Media...spent a couple of hours on the phone trying to get it resolved!
Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). Now none of my internal phone sockets around the house work...surely there is a way to have them working again, anyone know how?
Also, I've got a new phone number when I didn't want one...I want to keep the old number, I have spoken to someone at VM who says they will get this done, but I no longer trust anything they say given how much I have been let down!
Feel like it would be easier to just switch everything away!
When did you swap over to the phone connection from the VM hub?
If it was done recently, VM should offer to reconnect your existing phone sockets to the VM hub, free of charge, as part of the switchover process.
If you have been given a new number though, it sounds as if something has interrupted the process, your original line was disconnected and you were reconnected via the hub with another number.