Landline down

[flaxthejute]

Hi, (DD2 area here)

My landline is still plugged into the wall socket.

I have had no calls for a couple of days and I have no dial tone currently. I have tried both my dect phones and my plugged in phone in a Virgin-fitted extension upstairs.

I am waiting for notification to connect to my Hub 3, but haven't had it yet.

Can anyone help?

[Steven_L]

Hey @flaxthejute,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your landline at the moment, please can you connect your phone to the hub with the adapter that should have been sent out to you as the phoneline changeover went ahead yesterday. I apologise that you hadn't been advised to do so. 

Please let me know if you have any issues once it has been plugged in to your hub? 

Regards,

Steven_L
 

[Pieman1972]

I only got the text around 1400 today - looks like someone forgot to press the Send button......

[Steven_L]

Hey @Pieman1972,

Welcome back to the community and thanks for taking the time to post.

Was your changeover date yesterday as well?

Regards,

Steven_L

[flaxthejute]

It would have been really handy to actually tell me in advance so I could restring the cables to reach (and not panic over no phone!) I've plugged in my Gigaset CS310A and it seems to be working. I've yet to plug in my trucall unit, but I'll get round to that and get back.

My backup landline handset, a BT Duet no-frills handset made calls and received them, but didn't ring(?), but that might be old age...

Thanks for the info about the switch, but as I said, it would have been better in advance rather than after I complained.

[Steven_L]

Thanks for coming back to us @flaxthejute and I will be sure to pass on your feedback to the team about you not being notified but I'm glad that your line is now working.

Please let us know if you have any further issues. 

Regards,

Steven_L

[Pieman1972]

Thanks for the reply - yes was set to go over on 5th October. I had to go back to the text sent 16th July 2022 to remind of the date the switch would occur (although I did note this afternoon that the telephone light is not on the Hub 3) - but everything is working.

The switch did occur yesterday as I have found out an extended family member was trying to contact me and all they got was the ringing tone.....

[Steven_L]

Thanks for coming back to me @Pieman1972. I'm glad that everything is working for you now and I will pass on this as feedback to the concerned teams as you should be told to transfer your line over to your hub.

If you have any other problems, please let us know here.

Regards,

Steven_L