Landline down no incoming or outgoing calls

[WiddaC]

Since yesterday afternoon my phone hasn't been able to receive or make outgoing calls. Checked all equipment and it seems fine. Any idea what's going on?

[Paulina_Z]

Hi @WiddaC,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with your landline phone at the moment! 

Have you been able to take a look at our Landline Faults page to see if this can help with your issue? Do you have a working dial tone?

Have you been able to connect a different landline phone in to see if it is an equipment issue at all?

Please let us know so we can help further.

Thank you.

[WiddaC]

Hi @Paulina_Z

I've tried connecting other equipment with no joy. I've looked at the help page with no success.

There is no working dial tone.

[Paulina_Z]

Hi @WiddaC,

Thank you for coming back to us about your ongoing landline issue. I'm very sorry to hear that the self-care checks did not help and that there is no active dial tone on your landline. In order to investigate further, I will send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.

[Pieman1972]

Were you in area which was switched over to Fibre yesterday?

We had a text middle of July saying Landline moving to fibre on October 5th then 2 weeks later a connector came through the post.....put it to one side and forget about it......

Then today at 1330 I got a text saying your phone switchover is complete........  "Oh yeah I forgot about that - thanks for the reminder"....tried ringing my home number and the line was ringing but the phones weren't.......

Plugged the adapter in (after moving the base unit to the lounge next to hub and the phone now rings.......)

[Paulina_Z]

Hi @Pieman1972,

Welcome back to our Community Forums and thank you for your post. Glad to hear that you've been able to complete your Home Phone Switchover and that your landline now works! 🙂

If there's anything we can do to help, please let us know. We're here to help.

Thank you.