Virgin Media Community

[DizzyB]

Hello, my landline is down this morning. It is connected to the wall. Screen on the handsets state "not possible" when I pick up to try dialling, there is no dial tone, only an engaged tone on handset. I have checked the service status which says no issues at present, but there is no option to query this further on the webpage. Very frustrating.

[DizzyB]

This has now rectified itself!! 

[Paulina_Z]

Hi @DizzyB,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're experiencing some ongoing issues with your landline connection! 

I'm glad to hear that this issue has now been resolved! Are all of your landline connections working? 

Please keep us updated on this so we can help further if needed. 🙂

Thank you.

[DizzyB]

Thank you Paulina, yes I can confirm that all of my handsets are working as they should now. Thanks for responding 

[Paulina_Z]

Hi @DizzyB,

No problem at all. Please keep an eye out and let us know if we can help with anything else going forward.

Thank you. 🙂