Virgin Media Community

[mcadman]

I went to use our landline, no dial tone .. again .. phone socket has single phone plugged in ..

When I go to ..

                            https://care.virginmedia.com/care/service-status

Just hangs ..

[Serena_C]

Hi @mcadman

Welcome back to our Community Help Forum 🙂

Sorry to hear you are experiencing landline issues. I have checked your account and there are currently no faults showing that are impacting your telephone service.

Are you still experiencing issues now? If so, are you able to try using a different telephone receiver so that we can check it's not the phone itself that's faulty?

Best wishes,

Serena

[mcadman]

I have plugged two different phones directly into the socket ...

Still no dial tone ..

[Serena_C]

Thanks for letting me know @mcadman.

I'd like to book a technician visit for you to get your landline sorted. I shall send you a private message now to confirm your address and we can get this booked in for you. Please look out for the purple envelope in the top right corner and get back to me when you can 🙂

Kind regards,

Serena

[mcadman]

I received a text from VM, saying that they are investigating a network problem.

The next day another text ... network problem solved and all was well

Problem solved ..

Thx for your help

[mcadman]

Same problem ... again ......

I went to use our landline, no dial tone .. again .. phone socket has single phone plugged in ..

When I go to ..

                            https://care.virginmedia.com/care/service-status

Just hangs ..

The landline is out of order, more than it is working ...

[mcadman]

As per two weeksk ago ..

I went to use our landline, no dial tone .. again .. phone socket has single phone plugged in ..

When I go to ..

                            https://care.virginmedia.com/care/service-status

Just hangs ..

[Gareth_L]

Hello again mcadman

Thanks for your post

Sorry the Line has faulted again 

I did check the area and we have no local issues 

So I guess we need to book an Service Technician 

I will need to send you a private message to pass security though  
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L