on 08-07-2023 15:34
My landline is changing to the fibre network on 4th August and I need a technician to move my hub and phone. It's impossible to find a way of making a booking either by phone of via the website. Can somebody help please?
Thank you.
Answered! Go to Answer
on 08-07-2023 16:26
@northbankman wrote:My landline is changing to the fibre network on 4th August and I need a technician to move my hub and phone. It's impossible to find a way of making a booking either by phone of via the website. Can somebody help please?
Thank you.
Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Refer here
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
on 08-07-2023 15:38
Hi @northbankman 👋
A warm welcome to our Community Forums and thanks for your post.
I'd love to help you with this so will pop you a PM 📩 now to confirm some details.
Speak soon
on 08-07-2023 16:26
@northbankman wrote:My landline is changing to the fibre network on 4th August and I need a technician to move my hub and phone. It's impossible to find a way of making a booking either by phone of via the website. Can somebody help please?
Thank you.
Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Refer here
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
on 08-07-2023 16:29
Thanks for confirming the requested details via PM @northbankman
I've booked a technician for you to come out and modify your home wiring. You can find confirmation of the visit via your 👉 online account.
Let me know if there are any problems with the date or time and I can look to reschedule this for you.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Let us know how the visit goes!