06-01-2023 15:10 - edited 06-01-2023 15:14
No service issues showing in area. Help articles lead to infinite loop.
nothing changed this side of the wall... master socket, phone is attached
How do I get help?
(no live chat options I could see as I went round and round the pointless help links)
😣
on 06-01-2023 15:25
Hi moof,
Thanks for your post, and a warm welcome back to our Community Forums.
I'm sorry to hear you're having problems with your line. I've attempted to run some tests from our end, and I'm currently unable to run any diagnostics, which can indicate there is a problem.
I'm going to send you a private message so we can look into getting somebody out to take a look into this for you. Please find my PM in the top-right purple envelope.
Thanks,
on 06-01-2023 15:54
on 08-01-2023 10:06
credit where credit is due…
engineer came 8am following day, Saturday (thanks Reece for arranging).
courteous, knowledgable, helpful…could not fault the engineer. Great example of how customer service should be.
he switched us from landline to IP based adaptor on the smart Hub 5 and we where back in business. Clear line, calls in and out!
on 08-01-2023 10:15
Thanks for the update and the lovely feedback for the engineer @moof
We're so pleased your landline is all sorted now and the service has been migrated to our Fibre network for you 🙌
Now that your line has switched over, we have some info here you may find useful.
If we can help with anything else, let us know.
Have a great day! 😊
on 08-01-2023 10:20
I’ve posted this follow up separate as it seems to be an known issue in another active post…
came home to missed calls from a No Number. No worries, couldn’t have been important and we weren’t in. hourly spacing on the times.
by the time we went to bed we had another three missed calls and yet the phone HAD NOT RUNG 🤔
08-01-2023 10:29 - edited 08-01-2023 10:31
We're aware of this issue @moof and it is currently under investigation. The team are working on a firmware fix but due the nature of this fault, it will require extensive testing, so as of now there is no confirmed fix date for the issue.
As soon as we know more we will pop an update on the thread here
Many thanks
on 08-01-2023 10:36
on 08-01-2023 10:38
You're welcome @moof and thank you for your understanding.
Hopefully, we have an update asap 🤞 🤞