Virgin Media Community

[sandelben]

Hello my landline keep disconnecting phone calls at random as I phone 150 today  twice my landline disconnect both calls not sure why

[Ryan_N]

Hi sandelbem, 

Thank you for your post! 

Sorry to hear about the fault you've been having here - how long has this been happening for? Is it on every phone call that takes place whether that is incoming or outgoing calls? 

Cheers, 

Ryan. 

[sandelben]

A week at the most only on 150 calls I do if I make a payment or speake to your team

[Ryan_N]

Ah, okay - thank you for letting me know that. 

Have you seen it on any other number at all? 

Cheers, 

Ryan. 

[sandelben]

No just the 150 number very annoying as if I speaking to your team and my landline phone hang on them 

[Ryan_N]

So strange - can it be at any part of the call, whether that's selecting options to then speaking with someone? 

I know it sounds silly, but if you call 0345 454 1111 which is basically the same number as 150 - does it happen on that? 

Cheers, 

Ryan. 

[sandelben]

It when I speaking to the team I tried that 0345 number it dose on that number to 

[Ryan_N]

Can I ask the reason of the call - as I might be able to help? 

Cheers, 

Ryan. 

[sandelben]

I having problem with my internet speed I paying for 500 but on ethanet I am only getting 120mbps at the most this is direct connected to the hub 

[Ryan_N]

This is something that we can look into - not a problem at all.

Can you post your Hub status and logs please?

In your search bar on a web browser if you could go to: http://192.168.0.1 or http://192.168.100.1 - if in modem mode.
From that point - please don't log in but press on 'Router Status'

Copy/paste the data from each of the tabs you can see - removing your MAC address from any of the information.

Can you also provide me a wired speed test here: (speedtest.net) and post the results please.

I would also advise to set up a 'Broadband Quality Monitor'. it will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)

Give it around 24 hours once set up so the data can produce and then click 'Share Live graph' and paste the 'Direct Link' on to your post.

Cheers, 
Ryan.