I’ve just bought a landline phone and I would like to use it, so as I’ve seen on the guide video I connected it to the suitable wall socket but it remains absolutely mute. I had a landline phone before and it was working fine on that connector.
Somebody could help me with that?
1) Have you got a landline on your VM account? If you haven’t it won’t work anyway.
2) Are you plugging the phone into a VM master socket? If you previously had BT, their line will be dead as VM do not use BT infrastructure.
3) If you don’t have a VM master socket you should be able to get a new line provisioned through your VM hub.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
Click to learn more about VIP
Use Kudos to say thanks
Mark as Helpful Answer if I've helped
Can you take the landline phone to someone else's place to plug it into their socket to check that it works.
Yes I have landline phone on my account, however I think that’s not a VM master socket. Shall I connect it to the VM hub then?
Sorry I cannot do that but the phone is brand new.
Sorry you're having an issue with your landline after getting a new handset.
Is this still an issue for you now?
Does the handset have mute options or volume options on it? Are they on?
Yes I still have an issue. The handset doesn’t have a mute or volume button but it has a screen and there’s nothing on it when It is connected, so I suppose so something wrong.
I'll pop you a personal message so we can have a closer look at how your landline should be connected and get things sorted for you.
Thanks, that’s ok. I still haven’t received it.