on 27-08-2022 07:36
Hi. Landline has no dial tone and not worked for several days. No report of a fault in the area in the status page. Can somebody please contact me to check the fault, as we do have a vulnerable elderly person in the property. Thanks.
on 27-08-2022 08:14
Thank you for your post. I'm very sorry to hear about the issue with your Landline service.
Can you confirm if the handset is plugged into the master socket?
Can you confirm if you have been able to try an alternative handset?
on 27-08-2022 08:31
Thanks for the reply.
Yes, phone is plugged into the master socket and have also tried different handsets.
on 27-08-2022 08:35
Thank you for that information.
To be able to look into this further now, I will private message you now to confirm some details and pass data protection.
on 27-08-2022 10:27
Thank you for chatting with me over Private Message hubbinslfc.
You can confirm the time & date of your visit via your online account is needed.