Virgin Media Community

[HHamit]

Hello new customer here,

We have recently joined Virgin Media and added Talk Extra International as part of our phone line to make calls abroad to cyprus and turkey however ever since joining a few days ago we have not been able to call abroad. We can call UK numbers but not abroad can someone please check this for us and help us with this? 

[Zak_M]

Good afternoon @HHamit 

A very warm welcome to the forums and thank you for taking the time to reach out to us.

Sorry to hear that you have had some issues calling abroad. 

I will pop you over a message, so that I can grab some account information. 

Kind regards,

Zak_M

[Zak_M]

Thank you for providing me that information via PM @HHamit 

I have just take a look over the account and can see that you have spoken with our team over the phone and they have arranged for an engineer to visit. 

Kind regards,

Zak_M