Virgin Media Community

[mo9]

When i had my instalment last year and it sad no one got back despite calling customer service. I wanted to ask i have these power failure box in case power fails we can still use the telephone however, i did not need this and its been sitting on my desk waiting how i can return this as engineer took the packaging with him but left this device stating it maybe handy.

hope someone can help.

[Ashleigh_C]

Hi there @mo9

Thank you so much for your post and welcome back to our Community Forums! 

I'm so sorry to hear that you are not in need of the back up battery and wish to return it. Can I ask if you have requested return packaging online here?

Thank you.

[mo9]

Thank you i was not aware of this and really helps thanks again. 

[Ashleigh_C]

No problem, please do let us know if you need further assistance! 

Thank you.

[mo9]

Thank you i sent request for return abd hopefully once vm send the package i can send it back. Thank you for your outstanding help.

[Kath_F]

No problem at all mo9 - it's what we're here for. 

If you have any further issues, or need any further help, just pop back here and let us know. 

In the meantime, take care. 

Thanks,