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[pob217]

Hi

I am new here. I was told that someone would visit today to set up the changeover. There was no confirmation by phone or email. So I called 150. After waiting for fifteen minutes I found that nobody would be calling today and a new date was given in December. I am annoyed because I cancelled a meeting today and there was no message confirming the cancellation or the new date. Is this usual? I seem to remember I used to get text messages confirming everything and updates on the day.

[Matthew_ML]

Hey pob217, thank you for reaching out and a warm welcome to the community. I am really sorry to hear this not go ahead.

From my end I can see what has happened I am going to send you a PM so we can discuss this and look at making a complaint for you. 

Please look out for the purple envelope. Thanks