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Frimleypete
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Home phone not working

Hi, Broadband and Home Phone went down this morning, Broadband came back but not the home phone, no dial tone, tried alternative phone, also not working,  so definitely not the phone, must be a fault on the line external to the property.

Ran web based diagnostic test which just reports result inconclusive and gives a number to call, tried number on mobile but just got stuck in endless loop.

Is there a chat line /email you can use to contact Virgin media for help? this really is not good enough in the 21st century, Coronovirus or not!

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rifleman
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Re: Home phone not working

Hi Pete  Im in Frimley too   Last info is that the lines should be fixed by 15.30   Fingers crossed !

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Frimleypete
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Re: Home phone not working

Many thanks for that, sounds promising, at least I know we are not the only ones then, good to know:-)

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aniket
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Re: Home phone not working

Still down 😞

@Virgin please fix! My parents live with me and are in their 70s. We got a text from our doctors last week saying they will be calling patients in their age group from Monday to schedule COVID-19 vaccinations. This is CRITICAL to get fixed! Home phone number is the primary method as cell phone signal in our area is awful. Stress levels for my parents are through the roof. Lack of information is making it worse.

Frimleypete
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Re: Home phone not working

HI Just wondered if your phone was working yet? we are still out of action.

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rifleman
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Re: Home phone not working

Mines now on Pete but Mums near Lakeside is still off 

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Frimleypete
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Re: Home phone not working

Thanks for the update, perhaps I can psych myslef up for 1hr plus wait on their help line in the morning!

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David_Bn
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Re: Home phone not working

Good Morning Frimleypete,

 

Thanks for your post and I'm sorry to see you have had issues with your landline services.

 

Can you please advise me if this has now been restored, or if you're still experiencing issues with the services?

 

We have marked the recent outage in your local area as fixed, and we would now expect your phone line to have returned 

 

Kindest regards,

 

David_Bn

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Frimleypete
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Re: Home phone not working

David,

Yes thank you, all working fine this morning.

 

Peter

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David_Bn
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Re: Home phone not working

Thanks for confirming for me Frimleypete,

 

Sorry for any inconvenience caused and we certainly do everything we can to ensure we keep the service stable moving forward

 

Enjoy the rest of your day

 

David_Bn

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