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Home line number not ported from old provider

Hi,

I recently moved from Talk Talk to VM and requested my old no. Be transferred. All up and running for a couple of weeks, but moving the no. hasn’t happened. If I cancel my TalkTalk account I’ll lose my old no., so I’m now paying for two services, which is frustrating, given that I’d changed to save money.
understandably, I’ve not been able to contact anyone at VM, so am at a loss as to what to do. I can’t afford to pay for broadband and phone twice.

hope someone can help.

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Re: Home line number not ported from old provider

Hi could I get your account number, area code, name, address , old and new number and I will pass to my manager to see what he can do 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Home line number not ported from old provider

lozw

Richard is a Field Technician for VM and between him and his manager may be able to solve this for you. Please make sure you send these details to Richard in a Private Message, do not post these details onto the forum.


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Home line number not ported from old provider

Many thanks Richard and Liam for your helpful replies. Have sent a PM.

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