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FaizAl
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Home Number Lost

I setup internet and phone with virgin that was installed 7 days ago. I called them before it was setup to ensure I would keep my old number. They told me I would need to call back once it is installed to transfer it over.

I called today and am now being told it can't be transferred as it is now inactive. My old provider's services were cancelled 6 days ago and I wasn't told about this requirement when I callef virgin before installation.

I have had this home number for multiple decades and really really do not want to lose it.

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Robert_P
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Re: Home Number Lost

Hello FaizAl

 

Sorry to hear of the problems with the landline number since setting up your services with us, we appreciate you taking the time to raise this via the forums and welcome to the community.

 

I'm eager to get this looked into for you and will send you a Private Message to get some more details.

 

Rob

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Robert_P
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Re: Home Number Lost

Hello FaizAl,

 

Just checking back in to see if you have been able to speak to your previous provider as requested?

 

Let me know 🙂

 

Rob

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