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Fiber switchover

Tuning in


My elderly mother received the letter about the landline/fiber switchover. She called the 150 number to book a technician appt and was asked a lot of questions about security which she was confused about. Can you please tell me how I can make the appt for her and what information is needed. I don’t live in the UK and am not able to use the mobile app.

Thank you!


Forum Team
Forum Team

HI mrssagheb,

Thanks for your post and welcome back to the community.

So our team will be required to clear security to book an appointment.

We can also take this into a PM from this platform if this can be cleared?

Let us know,


Hi Kan,

How does the security clearing work? I’m happy to correspond through email. How can I contact you that way?

thank you!

I'll pop you a PM now @mrssagheb so we can sort this for you,  please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 


Thank you