on 21-02-2023 17:17
My elderly mother received the letter about the landline/fiber switchover. She called the 150 number to book a technician appt and was asked a lot of questions about security which she was confused about. Can you please tell me how I can make the appt for her and what information is needed. I don’t live in the UK and am not able to use the mobile app.
on 21-02-2023 17:42
Thanks for your post and welcome back to the community.
So our team will be required to clear security to book an appointment.
We can also take this into a PM from this platform if this can be cleared?
Let us know,
on 21-02-2023 21:43
How does the security clearing work? I’m happy to correspond through email. How can I contact you that way?
on 22-02-2023 08:05
I'll pop you a PM now @mrssagheb so we can sort this for you, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.