Menu
Reply
260543
  • 11
  • 0
  • 0
Joining in
282 Views
Message 1 of 4
Flag for a moderator

Extremely intermittent landline

For the last 2 months, the phone landline in my area has been down more than it has been up.  I have lost count of how many calls I have made to complain.  I am concerned that elderly neighbours, who have no mobiles, are being put at risk.  It is totally unacceptable that this ongoing fault cannot be rectified.

0 Kudos
Reply
Travis_M
  • 3.58K
  • 125
  • 263
Forum Team
Forum Team
279 Views
Message 2 of 4
Flag for a moderator

Re: Extremely intermittent landline

Hi @260543

 

Thanks for posting on our community forum!

 

I can see you've spoken to our team this morning and they've raised this as an outage work order so our team can begin investigating this.

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
260543
  • 11
  • 0
  • 0
Joining in
275 Views
Message 3 of 4
Flag for a moderator

Re: Extremely intermittent landline

Hi

This is what I am told every time I report a fault but it never seems to be a permanent fix.

0 Kudos
Reply
Travis_M
  • 3.58K
  • 125
  • 263
Forum Team
Forum Team
273 Views
Message 4 of 4
Flag for a moderator

Re: Extremely intermittent landline

I understand @260543 - The team have investigated this and deemed opening the work order necessary so this can be investigated by our second line team as no area outage is flagged to myself so our second line team will take a deeper look into this.

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply