Virgin Media Community

[Vivianno77]

Hi

I need to extend the amount of rings before my house phone diverts to voicemail, currently it is only 5 rings. So annoying when you dash to answer call and it cuts off as you get there. I bet even Usain Bolt could manage it. 

Can anyone help please?

[John_GS]

Hi Vivianno77

Thanks for posting and welcome to the community.

I'll be happy to do this. It's just a work order we need to do on the account

I'll PM to get this done now

Kind regards,

[Vivianno77]

Hi John

My new contract has started now and my previous complaint has been resolved so can i have my ringtone time extended now before the answerphone kicks in please?

[John_GS]

Hi @Vivianno77

Thanks for coming back to me. 

I've done the extension now on the rings and it'll go through by tomorrow midnight as it's a 24 hour work order 🙂

Kind regards,

[Vivianno77]

Hi john thanks, but its been a whlie now and its still going to answerphone after 6 rings

[Zak_M]

Good morning @Vivianno77 

Thank you for coming back to us, I have taken another look over the case and have raised another order to extend the rings before the voicemail, As before it will take around 24 hours to be complete. 

Kind regards,

Zak_M 

[Vivianno77]

Thank you Zak

[Hayley_S]

Hello @Vivianno,

I am glad to see this has been resolved for you.

Please let us know if you need further help with this.

Thank you,

[Vivianno77]

Hi i don't know what the problem is but our house phone is still cutting to answerphone after 5 rings despite being assured 3 times it has been done. We are unsteady on our legs and cannot rush to the phone. Not happy at all

[Steven_L]

Hi @Vivianno77

Thanks for coming back to us and I'm sorry that your rings have not yet been extended to 10. I have raised this with the team and hope that this will be done in the next 24 to 48 hours.

Please let me know if this hasn't been done.

Regards

Steven_L