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Corey_C
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Message 11 of 29
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Re: Extend ring time on landline

Thanks for your reply, Sally,

 

Sorry to hear this is ongoing. The ring services do look to be reset and I will attempt to reset again. Are you able to clarify a few things for us:

The maximum we can extend is 25 seconds, is the phone being picked up less than 25 seconds? Different handsets can ring differently so, I just want to clarify by seconds.

Do you have your own answering machine or is are you only using the voicemail services provided by us?

If you do have voicemail services switch on would you prefer to have the voicemail services switched off to give you a longer ring time?

 

Cheers,

Corey C

 

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Fancypants38
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Message 12 of 29
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Re: Extend ring time on landline

I don’t believe the phone is picked up in less than 25 seconds although I have not stood with a timer to verify. It rings about 5 times then goes to the Virgin Voicemail service which I would like to keep in place.

Please can the ring time be extended to 10 rings. It still has not happened.

I would like the phone to ring the maximum 10 rings before the Virgin voicemail kicks in please.

Kind regards

Sally 

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Corey_C
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Message 13 of 29
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Re: Extend ring time on landline

Thanks for confirming, Sally,

 

I've checked and reset the ring time from the switch. Are you able to confirm if it's extended on your side, now?

 

Cheers,

Corey C

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Fancypants38
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Message 14 of 29
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Re: Extend ring time on landline

I have just checked and double checked and timed the point of starting to ring and it is going into answerphone at 17 seconds.

sadly not resolved

 

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savik2
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Message 15 of 29
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Re: Extend ring time on landline

I have tried to get the number of rings extended several times over the years, to no avail. The VM operator says it has been actioned, but it never works. The last time I tried, I was told that it was because my phone line was installed by Telewest/Blueyonder, a long time before VirginMedia took over. To get round it, I have just invested in a new set of phones that are truly fantastic if you have mobility and/or sight issues. It has an answerphone which can be set to 8 rings, but is also very easy to turn on and off. Handsets are big button and have large, bright displays. Best of all, when a call comes, it not only rings, but it speaks the name of the caller (if they are on your contact list) or the number if not. I got it from John Lewis online - Panasonic KX-TGE723E. (Excuse me if I'm sounding like a marketer - I'm really not-- it's just that this thing has changed my life!)

Corey_C
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Message 16 of 29
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Re: Extend ring time on landline

Hi Fancypants38,

 

I'll send you a private message to confirm your details.

 

Cheers,

Corey C

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doubleamber
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Message 17 of 29
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Re: Extend ring time on landline

Hi, I have just read through this thread and was wondering if you could amend my ring time to 10 rings as well please.

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Molly_G
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Message 18 of 29
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Re: Extend ring time on landline

Hi @doubleamber,

 

I can certainly help with this! I'll drop you a pm to get some details from you - just look out for the purple envelope 🙂

 

Thanks,

Molly_G
Forum Team



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SteveLaw
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Message 19 of 29
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Re: Extend ring time on landline

Hiya can you help me with ring time on my landline it only rings 4 times 10 seconds. Please extend it to the maximum

regards

Steve

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David_Bn
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Message 20 of 29
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Re: Extend ring time on landline

Thanks for your post SteveLaw,

 

I'd be happy to look into having this altered for you

 

Check out the purple envelope in the top right hand corner for a private message from me

 

Kindest regards,

 

David_Bn

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