Menu
Reply
EmmaO
  • 27
  • 1
  • 0
On our wavelength
182 Views
Message 1 of 5
Flag for a moderator

Emergency back up phone line needs updating

L I recieved a letter saying that my emergency back up phone line will stop working on 31st March 2022.

So I called up in march and was told there were no appointments for engineers till May and i would be contacted with a date. No one has contacted me since.

Please can you tell me if I have an appointment for the update booked in? And if not please could you book in an engineer?

I'm very disappointed that you haven't sent an Engineer to deal with this yet. 

I really need this emergency back up line due to my disabilities. 

 

 

0 Kudos
Reply
Akua_A
  • 3.4K
  • 81
  • 221
Forum Team
Forum Team
173 Views
Message 2 of 5
Flag for a moderator

Re: Emergency back up phone line needs updating

Hi @EmmaO,

Welcome back to our community forums and sorry to hear about your EBUL service.

We can understand your concern and we want to best help. I have had a look at our systems and I can see our team tried to reach you via outbound call regarding this issue. Just to clarify is your EBUL currently inactive as we speak? Have you also had any correspondence via email?

Please get back in contact when you can.

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
EmmaO
  • 27
  • 1
  • 0
On our wavelength
149 Views
Message 3 of 5
Flag for a moderator

Re: Emergency back up phone line needs updating

I assume its not working as its not been upgraded.

I didn't get any voicemail to say that. Sorry if I missed the call.

Please can you book in am engineer to upgrade the EBUL. 

0 Kudos
Reply
Akua_A
  • 3.4K
  • 81
  • 221
Forum Team
Forum Team
145 Views
Message 4 of 5
Flag for a moderator

Re: Emergency back up phone line needs updating

We can help from here @EmmaO.

I have sent you a private message to best assist. Please lookout for the purple envelope and provide a response when you can.

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Akua_A
  • 3.4K
  • 81
  • 221
Forum Team
Forum Team
116 Views
Message 5 of 5
Flag for a moderator
Helpful Answer

Re: Emergency back up phone line needs updating

No problem at all @EmmaO

Please let us know how the appointment goes and if you need any further help.

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply