We have had multiple engineer visits since Christmas as our landline phone service keep failing. After the last visit, when the engineer couldn't fix the problem, we were advised that we needed an engineer to replace the cable to our house - they are due to come on Thursday this week. However, now the service appears to be working again, although the quality of the line is not brilliant. I don't know if the phone line replacement will fix this but I am worried that we will get charged for the visit as we do have a service now.
Can someone please advise? I tried to cancel the appointment by signing in (as advised on the help pages) but them against the appointment details there is a message saying you can't cancel appointments online - so you end up going round in circles. And I gave up trying to get through to customer service on the phone.