Virgin Media Community

[karenh76]

I’ve had a broken dial tone the past couple of days but I’m also losing connection during calls which is cutting me off. When I lift the phone again it’s just silence and then I get a tone again. Happened four times since yesterday. Anyone else have issues like these?

[Natalie_L]

Hi karenh76, 

Thank you for getting back in touch. 

I can see from separate posts to the community that a technician visit was scheduled for you. 

How did this go please? What was advised? 

Thanks 

[karenh76]

Hi yes the technician called yesterday about a caller ID ongoing issue and said he would go speak to a colleague and call back in a couple of hours but he didn’t return. He did mention the possibility of connecting the phone through the hub.  The issues are now no caller ID, a broken dial tone but no voicemail and the line disconnecting during calls.

[Natalie_L]

Thank you Karenh76.

We are going to need to take a closer look in to this so I am going to pop you over a private message just to confirm some details. 

This will appear in the purple envelope on the top right of this page. 

Thank you 

[Natalie_L]

Hi karenh76, 

Thank you for reaching out via private message to let us know that the issue has now been resolved by our technician! 

Please do not hesitate to get back in touch if you require any assistance in the future 🙂