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MikeT44
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Customer service

Hi,

Is there a link for live chat or a customer service email address at all?

I need to discuss my account, and when I eventually manage to get through by calling customer services I’m placed on hold for what seems an eternity! Getting really fed up now.

Or is there an advisor on here who I could DM?

 

Thanks.

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Corey_C
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Re: Customer service

Hi MikeT44,

 

What is the issue that you are having so we can better help you or point you in the right direction. If it's a billing query you can contact and message us at this link: https://www.virginmedia.com/shop/contactus/accounts-and-billing

There is a side menu on the page for different topics or enquiries.

 

Cheers,

Corey C

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Anonymous
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Re: Customer service


@MikeT44 wrote:

Hi,

Is there a link for live chat or a customer service email address at all?

I need to discuss my account, and when I eventually manage to get through by calling customer services I’m placed on hold for what seems an eternity! Getting really fed up now.

Or is there an advisor on here who I could DM?

 

Thanks.


To save the click around on the VM site use this link, and wait for the chat box to open on the right hand side:

https://www.virginmedia.com/shop/broadband/broadband-only